HITS Solutions

HR & Payroll Application Consultant

Posted 6 months ago

General duties and responsibilities:

  • First point of contact for resolution of queries and issues related to the use of HITS System (eg: Payroll, Timesheet and Self-Service, etc.).
  • Provide system training to HR and non-HR users on the features of the company services to minimize technical challenges using simple understandable terms.
  • Maintain accurate and timely reporting of project activities.
  • Install, configure, and troubleshoot software applications.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose software problems.
  • Handling daily customer technical support cases through phone and email submission and provide a step-by-step guideline for the resolution of a technical issue and follow up to ensure their issues are completely resolved.
  • Maintain the security and integrity of client database by setting access controls, keeping their information confidential.
  • Document and track customer issues using a ticketing system (CRM) to ensure quick resolution.
  • Ensure compliance with (SLA) Service Level Agreement.

Job Requirements:

  • Bachelor’s degree in Commerce, Business Administration, or any relevant fields.
  • 1-3 Years of experience in a relevant field.
  • Very good command of English language (written & spoken).
  • Excellent communication and presentation skills, written and verbal.
  • Prioritization & Time Management.
  • Self-motivated with the ability to multi-task in a fast-paced, high volume.
  • Outstanding interpersonal and relationship-building skills.
  • Ability to solve the complex technical subject matter in a clear and easy way to understand manner to both technical and non-technical audiences.
  • Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.

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