HITS Citizen Management System

18th Jun 2015

HITS Citizen Management system
HITS Citizen Management System, is the first and only solution worldwide that can manage the citizen’s lifecycle starting from birth till death. Therefore, the solution can control the detailed information about each part of citizen’s life, and via using the system’s security roles, each part of the system could be managed only through the concerned governmental institution that’s in charge of managing each particular part of the citizen’s life.
HITS citizen management system provides one dynamic file for each citizen, including all the information about his/her life such as: civil information, medical information, educational information, job information, criminal records, also all the movements and travels inside & outside the country, the property & assets, the qualifications & competencies, the governmental subsidies provided to each citizen… and more.
Each Citizen has one unified file inside the system, this file contains everything related to the citizen’s life in the same file (all-in-one). All these information can be accessed through the ministries, governmental institutions whenever
needed under an unmatched security levels of access rights, in order to provide the highest level of dynamicity and security while using the confidential data of each citizen.
This solution can help any country to entirely eliminate the bureaucracy and sterility in the data circulation process, and to avoid lots of problems such as:

• Difficulty of obtaining accurate data related to any part of citizen’s life.
• Financial and administrative corruption.
• Fraud and manipulation in the official documents… and more.


1. System Interface is unmatched, it’s electronically designed same as the ordinary paper file of the citizen with same separators, and each separator contains set of data related to each part of the citizen’s life; such as (profile & civil
affairs, medical data, education & training data… etc.)

2. Solution contains core data about each citizen, this type of data is shared between all ministries and governmental institutions, and since the citizen’s name, national number, and basic data are correct and unified, there’s no
probability of data manipulation or redundancy.

3. Eliminating citizen’s struggle which may occur each time while the citizen is trying to obtain any governmental service. Also it helps the civil employees to get the correct data about citizens in an easy and fast way.

4. System has a lot of unique and sufficient reports that can help the regime and decision makers to see the complete picture – which was not available before – to make the process of taking the decisions more easy. This wouldn’t
be happen without having a dynamic interrelated information about every citizen, in a very safe manner and in a few minutes.

5. Online self-service can be available for every citizen, to allow citizens obtaining services that they are eligible for, without having to move from one place to another, waiting in a very long queue, or wasting their time. Accordingly, this will save billions of wasted money & efforts, and will make the citizen feel satisfied.

6. Totally eliminating corruption and bribery, which may occur as a result of the direct dealing between the civil employees and the citizens, as all the data will become digitally available.

7. Ability to manage citizens’ affairs via the safe integration and exchanging data with other systems, such as: medical records affiliated to the ministry of health, educational records affiliated to ministry of education, and employees’ files managed by human resources systems… and more).

citizen management